In short: by browsing this site or placing an order with BigWide International, you agree to these terms. We sell genuine leather goods for both individual and bulk/wholesale B2B buyers, orders are confirmed once payment is received, and disputes are handled through the contact channels listed below.
1. Acceptance of Terms
By accessing or using the BigWide International website ("Site"), or by placing an order for any product we offer, you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, our Shipping Policy, and our Cancellation & Refund Policy. If you do not agree with any part of these Terms, please do not use the Site or place an order.
We may update these Terms from time to time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
2. Eligibility & Accounts
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order. By using the Site you represent that you meet this requirement and that any information you provide us (billing address, shipping address, business details for wholesale accounts, etc.) is accurate and current.
You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Site, and for all activity that occurs under your account.
3. Products, Pricing & Wholesale Orders
We make every effort to accurately display product colors, materials, and dimensions. Because our goods are crafted from genuine leather, natural variation in grain, texture, and color between individual units is expected and is not considered a defect.
Prices are listed in the currency shown on the Site and are subject to change without notice. For bulk or wholesale orders, unit pricing may be tiered based on order quantity, as displayed on the relevant product page at the time of order; any custom quote provided directly by our sales team supersedes the listed tier pricing for that specific order.
We reserve the right to limit order quantities, refuse service, or cancel orders at our discretion, including in cases of suspected fraud, pricing errors, or unavailability of stock.
4. Payment Terms
Payment is due in full at the time of order unless alternate terms (such as a deposit-plus-balance structure for large wholesale/custom orders) have been agreed in writing with our sales team. We accept the payment methods displayed at checkout, which may include card payments, PayPal, and bank transfer for qualifying wholesale accounts.
You are responsible for any transaction fees, currency conversion charges, or bank fees associated with your chosen payment method.
5. Order Acceptance & Cancellation
Placing an order on the Site is an offer to purchase. An order is only confirmed once you receive an order confirmation from us and payment has been successfully processed; receipt of an order confirmation does not guarantee product availability.
For cancellation windows, eligibility, and refund timelines, see our full Cancellation & Refund Policy.
6. Shipping & Delivery
We ship internationally. Shipping costs, carriers, customs responsibilities, and estimated delivery windows are described in detail in our Shipping Policy, which forms part of these Terms.
7. Returns & Refunds
Eligibility for returns and refunds, including exclusions for custom or made-to-order goods, is set out in our Cancellation & Refund Policy.
8. Intellectual Property
All content on this Site — including product photography, descriptions, logos, graphics, and site design — is the property of BigWide International or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.
9. Acceptable Use
You agree not to use the Site to: violate any applicable law; attempt to gain unauthorized access to our systems; interfere with the Site's normal operation; scrape or harvest data without permission; or submit false, fraudulent, or misleading order or account information.
10. Limitation of Liability
To the maximum extent permitted by law, BigWide International shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Site or purchase of our products, including but not limited to loss of profits, business interruption, or delay in delivery caused by circumstances outside our reasonable control (including customs delays, carrier disruptions, or force majeure events).
Our total liability for any claim arising from an order is limited to the amount you paid for the product(s) giving rise to the claim.
11. Governing Law
These Terms are governed by the laws of the jurisdiction in which BigWide International is registered, without regard to conflict-of-law principles. Any disputes arising from these Terms or your use of the Site shall first be attempted to be resolved informally by contacting our support team.
12. Changes to These Terms
We may revise these Terms at any time by updating this page. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about these Terms, please reach out — our contact details are on the Contact page, or use the WhatsApp/call buttons available throughout the Site.
Still have questions?
Our team is happy to clarify anything about an order, wholesale terms, or this policy.