Privacy Policy

1. Introduction

BigWide International ("we", "us", "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit this website or place an order with us, and explains the choices you have regarding your information.

2. Information We Collect

We collect information in the following ways:

Information you provide directly

• Contact details: name, email address, phone number, billing and shipping address
• Order information: products purchased, quantities, pricing, and any custom order specifications
• Business details, for wholesale/B2B accounts: company name, tax/business registration number where applicable
• Messages you send us via our contact form, WhatsApp, or phone
• Payment information, which is collected and processed directly by our payment processors (see Section 5) — we do not store full card numbers on our own servers

Information collected automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages viewed, products browsed, time spent on the Site, referring website)
• Cookies and similar tracking technologies, described in Section 4

3. How We Use Your Information

We use the information we collect to:

• Process, fulfil, and ship your orders, including customs documentation for international shipments
• Communicate with you about your order, including confirmations, shipping updates, and support requests
• Maintain your shopping bag and checkout session across your visit to the Site
• Prevent fraud and protect the security of our Site and customers
• Improve our products, Site experience, and customer service
• Send you marketing communications, where you have opted in, which you may unsubscribe from at any time
• Comply with legal, tax, and export/import regulatory obligations

4. Cookies & Tracking Technologies

We use cookies and similar technologies to keep your shopping bag and session working correctly, remember your preferences (such as currency), and understand how visitors use our Site. You can control or disable cookies through your browser settings; note that some parts of the Site, such as the checkout process, may not function correctly if essential cookies are disabled.

5. How We Share Information

We do not sell your personal information. We share information only as needed to operate our business, specifically with:

• Payment processors (such as PayPal or our card payment gateway), to securely process your payment
• Shipping and logistics partners, to deliver your order and complete any required customs documentation
• Service providers who help us operate the Site (hosting, email, analytics), under confidentiality obligations
• Legal or regulatory authorities, where required by law, such as customs or tax authorities for international shipments

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encrypted checkout (HTTPS) and restricted access to customer data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to fulfil the purposes described in this policy, including to comply with legal, accounting, and tax obligations (which may require retaining order records for several years), after which it is securely deleted or anonymized.

8. Your Rights & Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our legal retention obligations
• Opt out of marketing communications at any time
• Object to or restrict certain processing of your information

To exercise any of these rights, contact us using the details in Section 12.

9. International Data Transfers

As an international export business, your information may be transferred to and processed in countries other than your own — including the country where our servers, payment processors, or shipping partners are located. Where required, we take steps to ensure such transfers are made with appropriate safeguards.

10. Children's Privacy

This Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us via our Contact page, or use the WhatsApp/call buttons available throughout the Site.